Return Policy

30-days money back guaranteed

Your full satisfaction is what we seek for. If there is any sign of manufacturing defect on the item that you have purchased, you may return the product within 30 days for an exchange or a refund. Please note that the product will have to be in the exact same condition as when you’ve received it together with the original packaging.

For a refund/exchange, please email us at


Return options

Exchange your item for a replacement for a wrong or defective item received

Full refund to your original payment mode (excluding shipping fees paid).


Return policy

Merchandise must be returned within the stated period of time from the date the item is received.

Postage is to be borne by the customer in the event of an exchange or return

To be eligible for a return/exchange, your item must be unused/unwashed, must be in the original packaging in your package of the returned item(s).

Returns/exchanges may take up to 10 – 15 business days, excluding shipping times. While stocks last.


Important information

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)

Products showing excessive wear and tear.

Products lost or damaged due to fire, flood, or natural disaster.

Products returned for personal reasons unrelated to product performance or satisfaction.

Products that have been soiled or contaminated.


Exchange Information

Exchanges are only available for the exact same item. Exchanging for a different product is strictly not allowed.


Refund Process

Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.

For iPay88 payment option, please ensure that the following details are provided completely and correctly:

Bank Name:

Account Number:

Account Holder’s Name:

Identification No./Passport No:

For a refund, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.

* It takes about 15 – 30 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory, and complete your refund.

Please note that refunds are strictly not allowed for items that have been exchanged.


Please note:

SHUI reserves the rights to withhold any refunds if your original item have not reached our warehouse.

Ensure that refund details given are correct and complete.

Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.

For all return, exchange or refund requests, please drop us an email at with your order number and request and we will attend to your email within 1 – 3 business days.

*SHUI reserves the rights to not accept/process any return requests which does not meet our standard return policy.*